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In Which Area Do You Think Your Contact Center is Strongest?

By Erica Marois | Date Published: June 27, 2013 - Last Updated August 22, 2018 | Comments

Last week we polled community members and asked in which are they consider their contact center to be strongest.

The choices: teamwork, communication, results/measurement, or innovation.

More than half of respondents said their contact center was strongest in teamwork.  Measurement and results came in second, with nearly a third of the vote, followed by communication, and innovation.

We asked our "Call Center Trade Game" webinar participants the same question.  Wondering how those results compared?  In case you missed it, sign up to view the webinar on demand.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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