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Do You Feel Mobile Customer Service is a Competitive Differentiator?

By Erica Marois | Date Published: May 23, 2013 - Last Updated August 22, 2018 | Comments

Last week we polled our community members to see if they considered mobile customer service to be a competitive differentiator.  77% of our respondents said yes.

How do these results compare with previous research?

In April of this year USAN Emergening Channnels research around the same question also garnered an overwhelming majority.  63.25% of respondents answered yes.

Voxeo Mobile asked the same question in December 2012, and 61.8% of their respondents said yes.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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