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Wrapping up our month of global service delivery, we asked community members if their contact centers offer 24/7 customer support. The results: about 60% said yes, with 40% answering no.
Do these results surprise you? How does your contact center compare?
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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