Expand Your Network!

SAY "HELLO" RECEPTION

Sunday, 4:00 PM – 7:00 PM

EXPO HALL BASH

Monday, 5:15 PM – 7:15 PM

Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with colleagues, friends and new acquaintances, all while browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.

5K FUN RUN OR 1 MILE WALK

Tuesday, 6:15AM Sharp

Meet in Hotel Lobby

Get your day started on the right foot. Join your ICMI hosts for a 5k fun run or 1 mile walk first thing in the morning. Watch the morning sunrise and make early connections with your peers.

INDUSTRY ROUNDTABLES BREAKFAST

Tuesday, 7:00 AM – 8:15 AM

Get a jumpstart on your networking by identifying and sharing experiences with others in your industry sector, such as Healthcare, Education, Financial, Retail, Government, and more.

BOOK SIGNING with Keynote Carla Harris

Wednesday, 9:30 AM

Expo Hall

First 50 people in line get a book and can have it signed by Keynote Carla Harris.

“TOGETHER WE INNOVATE” LUNCH

Tuesday, 12:00 PM - 2:00 PM

In the Expo Hall

Enjoy lunch from one (or all) of the delicious food stations inside the Expo Hall and visit exhibitors on the show floor. Take part in the scavenger hunt for a chance to win a $1,000 American Express gift card.

 

ICMI Awards Ceremony

Wednesday, Oct 14 - 5:00PM

Online Ceremony at ICMI Contact Center Expo - A Digital Experience

We're excited to announce the 2021 ICMI Global Contact Center winners and while we can't celebrate in-person this year, we will still be celebrating excellence online!

  2020 Category Sponsor:

 

5K FUN RUN OR 1 MILE WALK

Wednesday, 6:15AM Sharp

Meet in Hotel Lobby

Join your ICMI hosts for a 5k fun run or 1 mile walk first thing in the morning. It's a great start to your day and a great way to make early connections.

TOPIC-BASED NETWORKING BREAKFAST

Wednesday, 7:00 AM – 8:00 AM

Focused around the six learning tracks, here’s your chance to share ideas with other contact center professional just like you. Snack on some breakfast items before the keynote and then later head over to the expo hall for brunch!

BOOK SIGNING: "The Imagination Emporium" by Duncan Wardle; Plus a fun activity!

Tuesday, 9:45 AM

In Expo Hall

First 50 people in line get a book and can have it signed by Duncan Wardle.

PASSPORT TO PRIZES

During exhibit hall hours

This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes in past years have included a $200 Amazon gift card, an iPad mini, a Kindle Fire HD, and Bose Noise Cancelling Headphones.
Drawing for prizes to be held in the Expo Hall on Wednesday at 1:00pm.

“TOGETHER WE CONNECT” LUNCH

Wednesday, 12:30PM - 1:30 PM

Enjoy lunch with your peers while making career lasting connections through our fun and interactive tables.

 

CAREER DEVELOPMENT ROADMAP

During Exhibit hall hours - by appointment

Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at [email protected].

MOBILE APP

Before and During the event

Search ICMI Events in app store

Available in September, we encourage you to download the app and use it to plan your personal agenda, connect with other attendees, post photos and comments, and stay up-to-date on the latest happenings.