Contact Center Demo 2016 Articles

Articles

Scott McCain ICMI Contact Center Expo 2016


Featured content from ICMI Contact Center Demo 2016's speakers. Learn from the best in customer service. 


customer service robots

How to Write Email Templates That Don't Make Customer Service Agents Sound Like Robots

Author: Leslie O'Flahavan, E-WRITE Principle


call center agent training

5 Ways to Train Contact Center Agents Faster

Author: Jeff Toister, President of Toister Performance Solutions, Inc. 



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