ICMI Contact Center Forum

HomeContact Center Best Practices Forum

Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.

Industry Standard Average Speed of Answer Messages in this topic - RSS


I'm looking for any feedback on the industry standard average speed of answer for a healthcare insurace company. What ASA are others using? Thank you.

- Kelly Hieb
0 link

Powered by Jitbit Forum © 2006-2013 Jitbit Software