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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

2/16 Questions: Customized Experiences Messages in this topic - RSS

Posts: 102

Posts: 102
Hey guys!

I'm excited to be your host for today. Hope you'll join me at 1pm ET. Please invite a friend :)

Here are the questions we'll cover:

Q1: Does service need to be customized to be great?
Q2: What don’t you know about your customers that you wish you knew?
Q3: How do we get the data needed to provide more customized service without making customers wary of privacy?
Q4: How do we train & equip agents to provide more customized experiences?
Q5: Is there such a thing as too much customization?
Q6: Are there hidden costs to customized customer service?

Erica Strother Marois
Community Strategist, ICMI
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