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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

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Posts: 95

Posts: 95
Hi guys!

Our topic for today is "Lessons Learned from #custserv Nightmares"

I have the privilege of being your host, and I hope you'll join me.

Here are the questions we plan to cover this week:

Q1: Is the customer always right, or is bad customer service ever the customer’s fault? #ICMIchat
Q2: What’s the best way to respond to negative customer feedback? ICMIchat
Q3: How can we teach customer service reps to deal with difficult customers without losing their cool? #ICMIchat
Q4: Is there ever a place for automated social customer service? How can companies avoid automation fails? #ICMIchat
Q5: According to ICMI research most customers think companies value sales over service. How do we reverse this perception? #ICMIchat
Q6: How much do rigid policies impact the #CX? How do you determine when it’s necessary to break policy? #ICMIchat

See you on Twitter at 1pm ET! :)

Erica Strother Marois
Community Strategist, ICMI
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