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Nice Ways to Put Caller on Hold Messages in this topic - RSS


I work in an answering service and often find it hard to get new CSR's to put callers on hold. All calls are answered live, so you might be in the middle of taking a message and have to put that person on hold to answer the next call and you might not be the CSR that gets that person back. What are some good ways to ask the customer to hold? Especially when you have someone that won't let you get in a word without interupting them, which I think is rude.

- Amanda, AnswerLive Teleservices
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