ICMI Contact Center Forum

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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Questions for 12/8 Chat--Dealing with Stress Messages in this topic - RSS

Posts: 102

Posts: 102
Hi guys! Welcome to our new forum space :) I'll be posting questions and recaps here from now on. Please spread the word and use this space as a way to continue the great conversations we have each week.

Hope to see you tomorrow at 1pm EST for #ICMIchat. Our topic this week: Dealing with Stress in the Contact Center. Host: @CX_Jodi

Here are the questions we'll be covering:

Q1: When is peak season in your company? How long does it last?
Q2: Does your company approach staffing/scheduling differently during peak season? How?
Q3: Research consistently shows call center jobs rank as very stressful. Why do think this is case?
Q4: How can you tell if an agent is burnt out or stressed? What are the symptoms?
Q5: What are some ways contact center leaders can help agents cope with stress?
Q6: What are some low cost ways to create a healthier work environment?

Looking forward to it!
Have an awesome Monday :)

Erica Strother Marois
Community Strategist, ICMI
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