ICMI Contact Center Forum

HomeSmall Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.

Calculating Agent Productivity Messages in this topic - RSS


I'm looking for a manual way to calculate phone representatives' productivity. (Talk time x scheduled time x accountable time, etc)

- Kathy Klingberg
0 mark as "accepted answer" link

Powered by Jitbit Forum © 2006-2013 Jitbit Software