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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Career Development Advice for CX & #cctr Pros Messages in this topic - RSS

Posts: 10

15 days ago
Posts: 10
Good morning! As we enter a season of planning and reflection, I thought it might be useful to chat about career development. Please join us today at 1:00 ET on Twitter as we discuss the questions below. Just follow and use our hashtag to participate (#ICMIchat)

Icebreaker: As a child, what was your dream job?

Q1: When/how did you determine you wanted to make a career out of customer service?

Q2: What's the best way to determine career goals?

Q3: How can agents prepare themselves for promotions in the contact center?

Q4: What does the typical career progression path look like in your contact center?

Q5: Do you think career paths in the contact center might change in the near future? How so?

Q6: What skills should #cctr and #CX professionals hone to advance their careers?

Q7: Which books are must-reads for #cctr & #CX professionals?

Q8: What advice do you have for someone considering a job in the contact center?

Erica (@ens0204)
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Posts: 1

14 days ago
this are some points i mention here related to career goals and where you want to see yourself in the future.
  • Start with short-term goals, then move to long-term goals
  • Explain the actions you'll take
  • Focus on the employer
  • Avoid discussing salary
  • Don't get too specific

  • --
    working as a business analyst and having 4+ years of experience in business analyst field.
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