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Trends to Look for at #CCDemo Messages in this topic - RSS

E_Marois
E_Marois
Posts: 7


11 days ago
E_Marois
E_Marois
Posts: 7
The final preparation is now underway for Contact Center Demo, and we can't wait to see many of you in Las Vegas next week!

Whether you be there or not, we hope you'll join us this week for #ICMIchat. We'll discuss some of the topics we expect to see trending next week. Since we have a special edition ICMI webinar at 2:00 ET tomorrow, it will be a 45-minute chat. Here are the questions:

#CCDemo will kick off with a keynote from @manleyf. He's going to talk about equipping individuals at all levels to think, act and influence as leaders in their environment. #ICMIchat

Q1: What are some ways agents can step up and lead in the contact center? #ICMIchat

The next #CCDemo keynote will come from @deniseleeyohn. She's going to talk about achieving a brand-culture fusion that will ensure organizational success. #ICMIchat

Q2: When it comes to culture, why do you think so many companies struggle to move beyond a perks/parties mindset? #ICMIchat

Our final #CCDemo keynote will feature @adamtoporek. He's going to cover the essentials of leading a world-class #CX team. #ICMIchat

Q3: How do you inspire your team to deliver excellent service? #ICMIchat

The #CCDemo hall will be packed with new #cctr tech solutions. #ICMIchat

Q4: What's on your #cctr tech wish list for 2019? #ICMIchat

On Tuesday night we'll host a party in honor of the 2018 ICMI #CX Movers & Shakers. #CCDemo #ICMIchat

Q5: Thinking of your #CX role models, what do they exceptionally well? #ICMIchat

Dianne Durkin will deliver a #CCDemo breakout session on the future workforce. #ICMIchat

Q6: Do you hope to make any employee experience improvements in 2019? #ICMIchat

Our very own @sherrikendall will deliver a #CCDemo session on accelerated learning (and how to use it to speed up new hire training). #ICMIchat

Q7: What's the biggest challenge your team has faced with new hire training? #ICMIchat

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Erica (@ens0204)
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