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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Corporate Buzzwords Messages in this topic - RSS

Posts: 115

Posts: 115
I'll be in the air on Tuesday, but Scott Ontiveroz has graciously agreed to guest host #ICMIchat

Here are the questions he'll cover during the 10/9 chat (it starts at 1 pm ET on Twitter if you'd like to join):

Q1: Which corporate buzzwords annoy you the most? #ICMIchat

Q2: Plenty of organizations use the term "world-class service" in marketing materials or mission statements. In your opinion, what's a better way to communicate a commitment to great customer service? #ICMIchat

Q3: Why do you think so many brands that claim to be "customer-centric" struggle to put customers first? #ICMIchat

Q4: "VOC" has become a catch-all for customer feedback. What are some practical, actionable ways to collect feedback from customers? #ICMIchat

Q5: Should businesses aim to delight their customers? Why/why not? #ICMIchat

Q6: "Cloud "has been a contact center buzzword for more than a decade. Why do you think there's still hesitation to adopt the technology? #ICMIchat

Q7: The term "ominchannel" has been trending for years now, but only 16% of ICMI Community members say their contact center actually delivers ominchannel service. Why the disconnect? #ICMIchat

Q8: Should companies tailor customer and employee engagement strategies to specific generations? #ICMIchat

Erica Strother Marois
Community Strategist, ICMI
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