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Building Culture on a Distributed Team Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 110


17 days ago
ericamarois
ericamarois
Moderator
Posts: 110
Hello, fellow chatters!

It probably doesn't feel like a Tuesday, but it's time for another #ICMIchat. Today we'll talk about fostering culture on a distributed team. Please join us at 1:00 ET. Just follow and use our hashtag (#ICMIchat) on Twitter to participate.

Here are the questions we'll cover:


Icebreaker: If you had the choice, would you rather work from home or in a traditional office environment?

Q1: Does your company allow customer service reps to work from home? Why/why not?

Q2: What are some benefits of allowing agents to work from home?

Q3: What are some of the challenges of allowing customer service agents to work from home?

Q4: What's the best way to onboard and training new agents who will be working from home?

Q5: Should working from home be a privilege reserved for more veteran agents? Why/why not?

Q6: Some of the tech giants have started to ask remote employees to come back to an office. How do think this might impact their culture?

Q7: How can organizations foster a strong employee engagement when their teams are distributed?

Q8: What skills/characteristics do employees need to succeed in working from home?

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Erica Strother Marois
Community Strategist, ICMI
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