ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Building Culture on a Distributed Team Messages in this topic - RSS

Posts: 115

Posts: 115
Hello, fellow chatters!

It probably doesn't feel like a Tuesday, but it's time for another #ICMIchat. Today we'll talk about fostering culture on a distributed team. Please join us at 1:00 ET. Just follow and use our hashtag (#ICMIchat) on Twitter to participate.

Here are the questions we'll cover:

Icebreaker: If you had the choice, would you rather work from home or in a traditional office environment?

Q1: Does your company allow customer service reps to work from home? Why/why not?

Q2: What are some benefits of allowing agents to work from home?

Q3: What are some of the challenges of allowing customer service agents to work from home?

Q4: What's the best way to onboard and training new agents who will be working from home?

Q5: Should working from home be a privilege reserved for more veteran agents? Why/why not?

Q6: Some of the tech giants have started to ask remote employees to come back to an office. How do think this might impact their culture?

Q7: How can organizations foster a strong employee engagement when their teams are distributed?

Q8: What skills/characteristics do employees need to succeed in working from home?

Erica Strother Marois
Community Strategist, ICMI
0 link

Powered by Jitbit Forum © 2006-2013 Jitbit Software