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How to Improve the Hiring Experience Messages in this topic - RSS

Posts: 115

Posts: 115
Today's topic is quite timely given the tight labor market. While companies have been focused on improving the customer experience for years now, it's time to think about improving the experience for job candidates and new hires, too. After all, aren't they also customers? Here are our questions. The conversation starts at 1:00 ET. To participate, join us on Twitter and use and follow our hashtag (#ICMIchat)!

Icebreaker: Have you ever been "ghosted" by a company after applying for a job?

Q1: Have you found it easier or harder to find quality candidates for open positions in your contact center this year?

Q2: What should the contact center do differently to attract more talented candidates?

Q3: What are some common mistakes companies make when interviewing job applicants?

Q4: How can technology hinder the hiring process?

Q5: How can technology improve the hiring process?

Q6: Do you think the hiring experience is a reflection on the customer experience a company provides?

Q7: How can companies better assess whether candidates are a cultural fit for the team on which they'll be working?

Q8: What are some ways the contact centers could improve the onboarding process for new employees?

Erica Strother Marois
Community Strategist, ICMI
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