ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Assessing Your Contact Center Culture Messages in this topic - RSS

Posts: 114

Posts: 114
How healthy is your contact center culture? Where is there room for improvement? Before (or after) today's chat, give this article by Rose Polchin a quick read: https://ubm.io/DefineCulture

Here are today's questions:

Q1: How do you define culture?

Q2: What ten words best describe your team?

Q3: How do leaders on your team make decisions?

Q4: How are employees in your contact center selected for promotions?

Q5: Where does your team focus most of its time and energy?

Q6: What types of behaviors does your team reward? #

Q7: How would you describe your physical work environment? What's one aspect you'd love to improve?

Q8: How does your team share performance feedback? Does the process work well?

Q9: Based on today's discussion, what's one takeaway you'd like to use to improve the culture in your contact center?

Join us at 1:00 ET on Twitter for the live discussion. Just follow and use our hashtag (#ICMIchat) to participate.

Erica Strother Marois
Community Strategist, ICMI
0 link

Powered by Jitbit Forum © 2006-2013 Jitbit Software