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Assessing Your Contact Center Culture Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 105


6/12/2018
ericamarois
ericamarois
Moderator
Posts: 105
How healthy is your contact center culture? Where is there room for improvement? Before (or after) today's chat, give this article by Rose Polchin a quick read: https://ubm.io/DefineCulture

Here are today's questions:

Q1: How do you define culture?

Q2: What ten words best describe your team?

Q3: How do leaders on your team make decisions?

Q4: How are employees in your contact center selected for promotions?

Q5: Where does your team focus most of its time and energy?

Q6: What types of behaviors does your team reward? #

Q7: How would you describe your physical work environment? What's one aspect you'd love to improve?

Q8: How does your team share performance feedback? Does the process work well?

Q9: Based on today's discussion, what's one takeaway you'd like to use to improve the culture in your contact center?


Join us at 1:00 ET on Twitter for the live discussion. Just follow and use our hashtag (#ICMIchat) to participate.

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Erica Strother Marois
Community Strategist, ICMI
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