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Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.

Unique challenges Scheduling in Small Call Centers Messages in this topic - RSS

kory_gage
kory_gage
Posts: 3


15 days ago
kory_gage
kory_gage
Posts: 3
Thought you might be interested in this fun read on the unique challenges that small call centers have to face in trying to determine how many agents they need on the phones and scheduling them to have good service levels:

https://spreadsheetscheduler.com/pages/wfm-challenges-in-a-small-call-center

Have any of you relate to this? What are some other challenges you have seen?
edited by kory_gage on 5/10/2018
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