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Benefits of Work From Home Programs Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 110


3/13/2018
ericamarois
ericamarois
Moderator
Posts: 110
Work from home programs are on the rise, but are they right for your contact center? Let's discuss! Join us at 1:00 ET today as we tackle these questions:


Q1: Have you ever worked from home? If yes, what did you like and dislike about it?

Q2: Does your company allow customer service reps to work from home? Why/why not?

Q3: From a management perspective, what's the hardest part about having remote team members?

Q4: What are some of the biggest benefits of allowing contact center agents to work remotely?

Q5: Do you have any advice for onboarding remote employees?

Q6: Tech giants like Yahoo & IBM have asked remote employees to come back to an office. What do you think? Will remote workers increase or decrease in the next ten years?

Q7: What skills/characteristics do employees need to succeed at working from home?

Q8: What advice do you have for maintaining a healthy work/life balance? (Regardless of whether you work at home or in an office)

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Erica Strother Marois
Community Strategist, ICMI
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arsh_1011
arsh_1011
Posts: 5


3/15/2018
arsh_1011
arsh_1011
Posts: 5
Thank you for initiating this topic.
When we think of Call Center, one always feel that it is an on-site job and more stressful job.
But with the advent of cloud, agents' working scenario has been constantly changing. They have given an avenue to work remotely from anywhere. A remote agent makes the whole customer support process more profitable for the call center business because the total efficiency increases many folds.
Here's a blog post that will give a better understanding regarding the rise of remote call center agents- All That You Need to Know About Remote Call Center Agents
edited by arsh_1011 on 3/15/2018
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