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Artificial Intelligence: Hype or Happening? Messages in this topic - RSS

Posts: 115

Posts: 115
Good morning!
Today's topic is one that's getting a lot of attention in the industry right now. And when we asked the #ICMIchat community for discussion suggestions, AI came out on top. So, let's chat about it today! Join us at 1:00 ET as we tackle the following questions:

Q1: Is AI in your contact center's future? Why/why not? If yes, how soon?
Q2: Do you think the hype around AI is warranted, or are we still far away from AI making a big impact on customer service?
Q3: What are some challenges AI could help your team solve?
Q4: Has AI started to change the way you train your agents? How might it in the future?
Q5: What are some key considerations for contact centers who plan to implement AI in the near future?
Q6: Along with the rise of AI & connected devices comes more data. How are you using data to deliver more personalized service?
Q7: How are new channels changing the way your organization collaborates across departments? How can tech help?

Q8: What's your biggest concern about AI as it relates to customer service?

Hope to chat with you soon! :)

Erica Strother Marois
Community Strategist, ICMI
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