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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Cultivating Happiness in the Workplace Messages in this topic - RSS

Posts: 115

Posts: 115
Good morning!

It's #ICMIchat day, and ICMI Contact Center Expo keynote speaker Nataly Kogan inspired today's topic. You can learn more about her session here: http://www.icmi.com/Contact-Center-Expo-Conference/Program/Keynote-Presentations

For extra credit, read this before our chat: http://time.com/3589837/5-scientifically-proven-ways-to-be-happier-at-work/ (It's the basis for today's questions)

Q1: True or False: Happier employees are more productive.

Q2: How do you like to start your workday? Are there any rituals or routines that have worked well for you?

Q3: Are there any small changes you could make to your daily routine that might prevent decision fatigue?

Q4: What are some ways to foster a supportive workplace culture?

Q5: Do you have any tips for staying motivated when you're up against a big deadline or challenging project?

Q6: Thinking back over the last week, what's one thing that went really well for you/your team?

Q7: How does your team celebrate small wins on a regular basis?

Q8: Change can cause anxiety. What are some ways contact center leaders can help their agents navigate change in a positive way?

As always, the conversation starts at 1:00 ET. Just follow and use our hashtag (#ICMIchat) on Twitter to participate. Hope to see you there!

Erica Strother Marois
Community Strategist, ICMI
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