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Cultivating Happiness in the Workplace Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 99


2/20/2018
ericamarois
ericamarois
Moderator
Posts: 99
Good morning!

It's #ICMIchat day, and ICMI Contact Center Expo keynote speaker Nataly Kogan inspired today's topic. You can learn more about her session here: http://www.icmi.com/Contact-Center-Expo-Conference/Program/Keynote-Presentations

For extra credit, read this before our chat: http://time.com/3589837/5-scientifically-proven-ways-to-be-happier-at-work/ (It's the basis for today's questions)

Q1: True or False: Happier employees are more productive.

Q2: How do you like to start your workday? Are there any rituals or routines that have worked well for you?

Q3: Are there any small changes you could make to your daily routine that might prevent decision fatigue?

Q4: What are some ways to foster a supportive workplace culture?

Q5: Do you have any tips for staying motivated when you're up against a big deadline or challenging project?

Q6: Thinking back over the last week, what's one thing that went really well for you/your team?

Q7: How does your team celebrate small wins on a regular basis?

Q8: Change can cause anxiety. What are some ways contact center leaders can help their agents navigate change in a positive way?


As always, the conversation starts at 1:00 ET. Just follow and use our hashtag (#ICMIchat) on Twitter to participate. Hope to see you there!



--
Erica Strother Marois
Community Strategist, ICMI
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