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The Relationship Between CustServ & CX Messages in this topic - RSS

Posts: 92

Posts: 92
Hi, everyone!

We're thrilled to have Nate Brown as our guest host today. He'll lead a discussion on the relationship between customer service and customer experience. Here are the questions we'll cover:

Q1: How do you see customer experience and customer service being similar?

Q2: How do you see customer experience and customer service as different?

Q3: Does your organization have a cross-functional customer experience program?

Q4: Who in the organization should be responsible for designing great customer experiences?

Q5: What are some ways customer service can proactively help with the larger customer journey? (i.e other touchpoints)

Q6: How can customer service and marketing work together to enhance CX?

Q7: In what ways can employee engagement impact CX?

Q8: What is one simple thing every contact center can do to improve CX?

As always, the conversation kicks off at 1:00 pm ET. Just follow and use our hashtag (#ICMIchat) to join us.

Erica Strother Marois
Community Strategist, ICMI
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