ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

The Relationship Between CustServ & CX Messages in this topic - RSS

Posts: 102

Posts: 102
Hi, everyone!

We're thrilled to have Nate Brown as our guest host today. He'll lead a discussion on the relationship between customer service and customer experience. Here are the questions we'll cover:

Q1: How do you see customer experience and customer service being similar?

Q2: How do you see customer experience and customer service as different?

Q3: Does your organization have a cross-functional customer experience program?

Q4: Who in the organization should be responsible for designing great customer experiences?

Q5: What are some ways customer service can proactively help with the larger customer journey? (i.e other touchpoints)

Q6: How can customer service and marketing work together to enhance CX?

Q7: In what ways can employee engagement impact CX?

Q8: What is one simple thing every contact center can do to improve CX?

As always, the conversation kicks off at 1:00 pm ET. Just follow and use our hashtag (#ICMIchat) to join us.

Erica Strother Marois
Community Strategist, ICMI
0 link

Powered by Jitbit Forum © 2006-2013 Jitbit Software