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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Improving Communication Skills Messages in this topic - RSS

Posts: 102

Posts: 102
Strong communication skills are an essential life skill. Communication impacts business success, personal relationships, and more. Are your agents equipped to communicate clearly with customers? Is interpersonal communication a challenge for your office? Let's chat about it at 1:00 ET!

Here are today's questions:

Q1: How do you define great communication? #ICMIchat

Q2: What are some of the most common obstacles to clear communication? #ICMIchat

Q3: How does clear communication impact employee engagement & morale? #ICMIchat

Q4: How does clear communication impact the customer experience? #ICMIchat

Q5: What are some ways to communicate sincere empathy to customers? #ICMIchat

Q6: How do you train agents to improve their communication skills? (Written and verbal) #ICMIchat

Q7: What are some healthy ways to resolve workplace conflicts? Do you have any tips for mediating disagreements? #ICMIchat

Q8: How can contact center leaders most effectively communicate their goals and needs to senior leaders in the organization? #ICMIchat

Erica Strother Marois
Community Strategist, ICMI
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