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What I Wish I Knew About Working in Contact Center Messages in this topic - RSS

Posts: 102

Posts: 102
Good morning! It's almost time for another #ICMIchat. Please join us at 1:00 ET.

First time joining a tweet chat? Just follow & use our hashtag (#ICMIchat) on Twitter, or you can use our Twubs group: http://twubs.com/ICMIchat

Here are today's questions:

Q1: Be honest, why did you decide to take a job in the contact center/customer service industry?

Q2: Thinking back to your first day on the job, what did you imagine life would be like in the contact center? Were you right?

Q3: What has surprised you most about working in a contact center? #ICMIchat

Q4: What's the best piece of advice you could share with a new hire starting in your contact center?

Q5: What's one thing you wish customers knew about your job?

Q6: What's one mistake you've made in your career that helped you grow?

Q7: How have you learned to deal with angry customers? Any tips to share?

Q8: What have you learned about motivating agents? What's the secret?

Q9: Contact centers often struggle to get the respect they deserve. How can the contact center drive value for the business?

Erica Strother Marois
Community Strategist, ICMI
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