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Team Building in a Busy Contact Center Messages in this topic - RSS

Posts: 102

Posts: 102
Good morning, #ICMIchat community!

Who's ready for our second chat of the year?

Today's topic came at the request of our ICMI Training Symposium attendees. At each Symposium, we ask our participants to share topics they'd like to see explored on icmi.com. This one came up multiple times: "how to make time for team building in a busy contact center."

I hope you'll join me today at 1:00 ET to discuss!

Here are the questions:

Q1: How much time, if any, does your whole team spend engaged in team building activities?

Q2: In your opinion, is team building important for the success of a contact center? Why/why not?

Q3: How do you get everyone on the same page when you have agents working in different schedules/locations?

Q4: What are some of the best team building activities your team has participated in together?

Q5: What does your contact center struggle most with when things get extra busy?

Q6: What are some ways to help agents avoid burnout?

Q7: In what ways should agents be a part of building team culture?

Q8: What sort of us vs. them mentalities have you encountered in the contact center? How do you overcome them?

Q9: What are some topics you'd like to chat about this year during #ICMIchat?

Erica Strother Marois
Community Strategist, ICMI
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