ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

How to Improve the Hiring Process Messages in this topic - RSS

Posts: 91

Posts: 91
Happy New Year!

I hope you all had a restful and happy holiday season. After a one week hiatus, #ICMIchat is back today! We hope you'll join us as we kick off the year chatting about a highly requested topic: hiring in the contact center.

If you're new to #ICMIchat, welcome! Just join us at 1:00 ET on Twitter. Follow and use our hashtag to participate in the conversation. Or, you can head over to Twubs: http://twubs.com/ICMIchat

Here are the questions we'll be discussing:

Q1: If you could get approval, what new positions would you add to your team this year?
Q2: How can the contact center make jobs more appealing to talented candidates?
Q3: What are the keys to writing a great job description?
Q4: What's the most effective and efficient way to approach recruiting?
Q5: How do you structure the interview process for a new agent?
Q6: What are the most important qualities/skills you look for when hiring a new agent?
Q7: How does onboarding fit into the hiring process? Who's responsible?
Q8: What's one way contact centers could improve the onboarding process for new agents? #ICMIchat

Hope to chat soon,

Erica Strother Marois
Community Strategist, ICMI
0 link

Powered by Jitbit Forum © 2006-2013 Jitbit Software