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How to Improve the Hiring Process Messages in this topic - RSS

Posts: 115

Posts: 115
Happy New Year!

I hope you all had a restful and happy holiday season. After a one week hiatus, #ICMIchat is back today! We hope you'll join us as we kick off the year chatting about a highly requested topic: hiring in the contact center.

If you're new to #ICMIchat, welcome! Just join us at 1:00 ET on Twitter. Follow and use our hashtag to participate in the conversation. Or, you can head over to Twubs: http://twubs.com/ICMIchat

Here are the questions we'll be discussing:

Q1: If you could get approval, what new positions would you add to your team this year?
Q2: How can the contact center make jobs more appealing to talented candidates?
Q3: What are the keys to writing a great job description?
Q4: What's the most effective and efficient way to approach recruiting?
Q5: How do you structure the interview process for a new agent?
Q6: What are the most important qualities/skills you look for when hiring a new agent?
Q7: How does onboarding fit into the hiring process? Who's responsible?
Q8: What's one way contact centers could improve the onboarding process for new agents? #ICMIchat

Hope to chat soon,

Erica Strother Marois
Community Strategist, ICMI
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