ICMI Contact Center Forum

HomeContact Center Best Practices Forum

Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.

Handling Time calculation Messages in this topic - RSS

chetna.y15
chetna.y15
Posts: 2


12/17/2017
chetna.y15
chetna.y15
Posts: 2
Is the interaction between an agent and the supervisor added in the handling time for ACD or is this excluded? Do the companies pay for it to the call center partners?
0 link






Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software