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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Building a Dream Contact Center Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 115


12/12/2017
ericamarois
ericamarois
Moderator
Posts: 115
It's time for another #ICMIchat, and today's topic was selected by our chat participants!

We tallied the votes from the Twitter poll, and "Building a Dream Contact Center" was the clear winner, so here are the questions:

Q1: If you could remove one process or policy from the contact center, what would it be and why? #ICMIchat
Q2: Aesthetically speaking, how would your dream contact center look? Why? #ICMIchat
Q3: Describe your #cctr dream team. What skills & qualities would be at the top of your wish list? ICMIchat
Q4: Imagine your 2018 budget was unlimited. What three purchases/investments would you make first? #ICMIchat
Q5: What's one thing you'd love to do to make the customer experience more ideal (or dreamy ;-)) for your customers? #ICMIchat
Q6: If you could dream up a new role for yourself, what new challenges/responsibilities would you like to tackle? #ICMIchat
Q7: In a perfect world, how would you like every customer to describe their interactions with your contact center? #ICMIchat
Q8: If you could invite any celebrity or industry speaker to come speak to your contact center, who would you choose and why? #ICMIchat


The conversation starts at 1:00 ET time on Twitter. Please join us! Just follow and use the hashtag (#ICMIchat) to participate.

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Erica Strother Marois
Community Strategist, ICMI
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