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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Your Most Burning Questions of 2017 (Part 3) Messages in this topic - RSS

Posts: 115

Posts: 115
Hi, #ICMIchat friends!

I hope you all had a wonderful Thanksgiving.

Today we'll wrap up the "Burning Questions" chat series with these questions:

Q1: How do you ensure your #cctr goals align with corporate goals? #ICMIchat
Q2: What are the keys to building effective quality forms? #ICMIchat
Q3: What are the components of an effective customer service vision? Have any examples to share? #ICMIchat
Q4: There's often a tension between sales and service. How can you train agents to balance sales and service goals? #ICMIchat
Q5: What are some simple ways to train empathy? #ICMIchat
Q6: What is one practical way to improve CSAT scores? #ICMIchat
Q7: What's the best lesson you've learned about #cctr agent onboarding? #ICMIchat
Q8: Peer recommendations are becoming more and more important. In what ways will you encourage customer advocacy in 2018? #ICMIchat

Hope to see you at 1:00 ET. Just follow and use our hashtag (#ICMIchat) to chat with us on Twitter :)

Erica Strother Marois
Community Strategist, ICMI
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