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Your Most Burning Questions of 2017 (Part 2) Messages in this topic - RSS

Posts: 99

Posts: 99
Good morning!

Last week we discussed some of the top contact center questions of 2017. Today, we continue that theme. Here's what we'll cover during part two of the "Most Burning Questions" series:

Q1: What's the best no-cost way you've ever celebrated Customer Service Week?
Q2: What advice do you have for dealing with high absenteeism rates?
Q3: What strategies have helped your team reduce agent attrition?
Q4: What advice do you have for contact centers looking to network with industry peers?
Q5: In what ways should contact centers leverage self-service in 2018?
Q6: Without investing in new technology, what are some simple ways to reduce customer wait times?
Q7: What are some ways to help agents feel more engaged in the quality monitoring process?
Q8: In-house vs outsourced service: how do you determine what's best for your business and customers?

As always, the conversation starts at 10:00 PT/ 1:00 ET. Just follow and use the hashtag #ICMIchat to join us!

Hope to chat with you soon :)


Erica Strother Marois
Community Strategist, ICMI
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