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Incident Rate or Contact Rate Messages in this topic - RSS

jean.wenzel
jean.wenzel
Posts: 1


13 days ago
jean.wenzel
jean.wenzel
Posts: 1
Does anyone have any good benchmarking information on incident rate/contact rate for technical support in a SaaS environment? I've been searching the web and benchmarking sites and am not have any luck finding relevant information.

Thanks!
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