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Seriously Scary Customer Experiences Messages in this topic - RSS

Posts: 114

Posts: 114
Happy Halloween! Please join me today at 1:00 ET for #ICMIchat. In keeping with the spirit of the day, here's our topic-- Seriously Scary Customer Experiences: Tips for Avoiding Service Snafus

These are the questions we'll discuss:

Q1: What makes you dread calling a company for service?
Q2: As a customer service professional, what's your biggest job-related fear? What keeps you up at night?
Q3: How do you train employees to respond to angry customers?
Q4: Feeling ''stuck'' in a channel is a nightmare for some customers. What are some ways to enable more graceful channel pivots?
Q5: How can marketing, sales, and service, all better collaborate to improve the customer experience?
Q6: Considering recent security breaches, what extra steps (if any) should the contact center take to safeguard customer data?
Q7: What do today's customers expect from an IVR?
Q8: How do you protect agents from abusive customer interactions?

Just follow and use the hashtag on Twitter to join us! I look forward to chatting with you soon :)

Erica Strother Marois
Community Strategist, ICMI
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