ICMI Contact Center Forum

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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Contact Center Management 101 Messages in this topic - RSS

Posts: 114

Posts: 114
Have you been managing contact centers for years? Perhaps you're next in line for a promotion? Or, maybe you're brand new to the contact center? No matter your current status, this chat is for you! Join us at 1:00 ET as we share leadership best practices that apply to life in the contact center and beyond.

Here are the questions we'll cover:

Q1: What are the characteristics of a great manager?

Q2: What unique skills do you need to manage a contact center?

Q3: How can contact centers better invest in employee development?

Q4: What are some resources you'd recommend for new contact center managers?

Q5: What's the best piece of advice you'd give a new contact center manager?

Q6: What's one thing you think most people misunderstand about working in a contact center?

Q7: Can you share a mistake you've made during your time in the contact center? What did you learn from it?

Q8: Who inspires you to be a better leader and why?

Erica Strother Marois
Community Strategist, ICMI
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