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How to Build Trust Messages in this topic - RSS

Posts: 95

Posts: 95
Good morning, fellow chatters--

After a week off for ICMI Contact Center Demo, I'm excited to return to #ICMIchat. Today, we're celebrating Customer Service Week! The Customer Service Week theme for 2017 is "Building Trust," so that's what we're going to discuss!

Here are today's questions:

Icebreaker: How does your team celebrate customer service week? #ICMIchat

Q1: Why is trust important for employee engagement? #ICMIchat

Q2: What are some practical ways employers can build trust with their employees? #ICMIchat

Q3: Why is trust important for customer experience? #ICMIchat

Q4: What are some actions that cause customers to distrust your brand? #ICMIchat

Q5: What are some actions brands can take to help build trust with customers? #ICMIchat

Q6: What are steps companies or employers can take to repair trust when it's broken? #ICMIchat

Q7: Building trust requires teamwork. How can marketing, sales, and service all collaborate to improve the customer experience? #ICMIchat

Q8: What are some tangible ways to measure customer trust or sentiment? #ICMIchat

Erica Strother Marois
Community Strategist, ICMI
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