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Training on a Shoestring Budget Messages in this topic - RSS

Posts: 105

Posts: 105
Happy chat day, friends! I hope you all had a wonderful Labor Day. I'm excited to be back as the host for today's #ICMIchat. We're going to talk about training on a budget, and here are the questions:

Q1: In your opinion, why do contact center leaders struggle to make the most of their training dollars?
Q2: What advice do you have for a contact center leader who needs approval for a training budget increase?
Q3: How can contact center leaders measure the ROI of their training programs?
Q4: What advice would you give to a contact center leader who was recently asked to cut their training program?
Q5: How can a contact center leader best measure the effectiveness of their training program?
Q6: What ideas do you have for training on a new topic when there's no time in the schedule for a classroom session?
Q7: What's your favorite resource for low or no cost training material?
Q8: What are some fun and creative ways to engage all the senses in learning?

Erica Strother Marois
Community Strategist, ICMI
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