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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Chat with Author Dan Gingiss Messages in this topic - RSS

Posts: 99

Posts: 99
Hi, everyone!

Today we are thrilled to have Dan Gingiss join us for a special #ICMIchat. The conversation kicks off at 1:00 ET on Twitter. Just use the hashtag on your Twitter platform of choice, or head over to our Twubs group to participate: http://twubs.com/ICMIchat

Here are the questions we'll cover during this interactive discussion (bring your ideas!):

Q1: Have you ever experienced a "wow" moment while interacting with a brand through social media?
Q2: In your opinion, who should own social media customer care, and why?
Q3: What do you see as the biggest challenge in supporting customers via social media?
Q4: What's the difference between social media posting and social media engagement?
Q5: What are some simple, but powerful ways brands can engage with their customers on social media?
Q6: What qualities would you list at the top of your wishlist for a social media customer care agent?
Q7: Is there ever an appropriate time to take a social conversation offline? When & how?
Q8: What's one question you have about serving customers via social media? (We'll create a blog post answering them all!)

Erica Strother Marois
Community Strategist, ICMI
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