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New Channel Implementation Messages in this topic - RSS

Posts: 88

Posts: 88
Hi, #ICMIchat friends!

It's that time again. Today we're going to discuss new channel implementation. We'll chat about challenges and successes, and our guest host is Nate Brown (@CustomerIsFirst). Hope to chat with you at 10:00 PT/ 1:00 ET. Here are the questions:

Q1: What's your channel of choice when you need to contact a company?

Q2: Is there a channel or channels that you wish more companies supported? Why?

Q3: Has your contact center added new channels in the last year? Why/why not?

Q4: What challenges has your contact center faced with new channel implementations?

Q5: What success have you experienced with new channel implementation?

Q6: What's the best way to measure the utilization & success of a new channel?

Q7: How has technology prevented or enabled your new channel implementations?

Q8: What's the #1 piece of advice you have for successfully implementing a new #cctr channel?

Erica Strother Marois
Community Strategist, ICMI
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