ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

The State of the Social #CX Messages in this topic - RSS

Posts: 102

Posts: 102
Hi, all!

We're excited to have Scott Ontiveroz as our guest host for today's chat on the social customer experience. Hope to see you at 10:00 PT/ 1:00 ET.

Here are the questions we'll cover today:

Q1: In your opinion, is social media a sustainable support channel? Why/why not? #ICMIChat
Q2: Why do you think companies still struggle to offer consistent & effective customer service via social media? #ICMIchat
Q3: How can companies with low budget/bandwidth get started supporting customers via social media? #ICMIchat
Q4: Is there ever a place for automated social customer service? How can companies avoid automation fails? #ICMIchat
Q5: Is it ever appropriate to take a social conversation online? When? #ICMIchat
Q6: What unique skills & characteristics are needed to be a social media support agent? #ICMIchat
Q7: Aside from offering support, how else can contact centers utilize social media to better serve customers? #ICMIchat
Q8: Who are your social customer care heroes? Shout out some brands who do a great job! #ICMIchat

Erica Strother Marois
Community Strategist, ICMI
0 link

Powered by Jitbit Forum © 2006-2013 Jitbit Software