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What Do Your Customers Really Think? Messages in this topic - RSS

Posts: 102

Posts: 102
Hi, friends!

I'm happy to be back for #ICMIchat this week, and excited to talk about CSAT. We'll cover these questions during our chat today:

Q1: How does your organization define customer satisfaction?
Q2: Which metric (or metrics) do you use to measure customer satisfaction? Why?
Q3: How does your organization interpret & use satisfaction data to improve the customer experience?
Q4: What are the components of a great customer satisfaction survey? How/where/when should you field it?
Q5: What are some ways to improve survey response rates?
Q6: What are some powerful open-ended questions to include on a CSAT survey?
Q7: What's the best way to share CSAT survey results with the organization?

See you at 10:00 PT/ 1:00 ET!

Erica Strother Marois
Community Strategist, ICMI
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