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Sick Policy Messages in this topic - RSS

Pmaubi
Pmaubi
Posts: 1


5/11/2017
Pmaubi
Pmaubi
Posts: 1
Hello!
I'm hoping to gain some advice. Do you have any sick/unplanned absence policy? I have a small contact center that I need to run lean to stay within budget. We have proper staffing all days and have very little added staff to account for unplanned absences. Most of the staff is great about coming to work when they are scheduled but I have a few who seem to be always "sick" and taking unplanned time off. The only real policy we have is that the employees are allotted sick and vacation time but have no guidelines on how they need to manage it. Unless they run out of time there isn't really any consequences. When 1-2 people call in sick it really hurts the team and our SLAs. I'm hoping to design/implement some guidelines to help alleviate this. Any suggestions? Thank you in advance!
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ddiorio
ddiorio
Posts: 1


5/30/2017
ddiorio
ddiorio
Posts: 1
I find that staffs are much more amenable to paid time off over sick/vacation time. Make it a no fault policy and allow a certain number of occurrences or points for unscheduled absences. Have those points roll off after 6 or 12 months. Create thresholds where they would receive verbal, written, and final written warnings. This takes all the guess work out of it since a rep could call out for any reason and everyone knows what the ramifications are. The most important thing is to be consistent.

Hope this helps.
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longshotz
longshotz
Posts: 4


8/10/2018
longshotz
longshotz
Posts: 4
Would anyone be interested in a quarterly Best Practices call? Intent to have conference call with managers/directors to discuss current issues or trends and share best practices for operational excellence. I would be happy to help facilitate. Please let me if interested, and I will follow up with some potential time(s) and sample agenda.
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patience
patience
Posts: 1


8/14/2018
patience
patience
Posts: 1
Does anyone have experience in working with policies other than "No Fault". Something more performance based? Any tips?
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