ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

How to Develop Customer-Centric Employees Messages in this topic - RSS

Posts: 88

Posts: 88
Hi, friends! Tomorrow's #ICMIchat topic is How to Develop Customer-Centric Employees. To help you prepare, here are the questions we'll cover:

Q1: What are the characteristics of a customer-centric company?
Q2: What can you do when your company culture isn't customer-centric? How do you get the C-suite on board?
Q3: How do you ensure you're hiring customer-centric agents?
Q4: What are some of the things that can distract agents from their mission to serve?
Q5: How do you empower your team to focus their energy and effort on customers?
Q6: What's the single best investment companies can make in their support staff? Why?
Q7: Shout out time! What are some of the customer-centric companies you admire? What sets them apart?

As always, the conversation kicks off at 1:00 ET. Please invite a friend! Need help joining your first Twitter chat? Let me know. I'd love to help!

Erica Strother Marois
Community Strategist, ICMI
0 link

Powered by Jitbit Forum © 2006-2013 Jitbit Software