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Ways to Optimize Your Contact Center Messages in this topic - RSS

Posts: 88

Posts: 88
As I mentioned last week, our goals for Contact Center Expo & Conference are to help you connect with your peers, get inspired, and optimize your contact center.

Over the last two weeks, we covered networking and inspiration. Now it's time to chat about optimizing your contact center! Please join me today at 1:00 ET.

Here are the questions we'll discuss:

Q1: What advice can you share to help other #cctr leaders improve their quality monitoring & coaching program?
Q2: What strategies/techniques work best to tackle employee turnover?
Q3: If you could change anything about your hiring & onboarding process, what would you change & why?
Q4: What's your process for following up with dissatisfied customers?
Q5: In what ways can technology improve the agent and customer experience?
Q6: What tips do you have for implementing new technology? How can you avoid negative impacts on service during the transition?
Q7: What's one way United Airlines could optimize their service to prevent future #CX snafus?

Erica Strother Marois
Community Strategist, ICMI
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