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CTI Integration: suggestions would be great! Messages in this topic - RSS

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Was wondering if anyone can share their experience with CTI software? Is it advisable for small contact centers with around 25-30 people employed? Agents are on the phone round the clock but I'm not sure if it's going to be much of help for a small office like ours. I've also heard that this type of software costs a lot. I would very much appreciate it if someone or anyone can share what they've accomplished using CTI as this might help me weigh its advantages and disadvantages.

Thanks in advance! :-)
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