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How to Create a Seamless Customer Experience Messages in this topic - RSS

Posts: 99

Posts: 99
Calling all contact center, customer service, and customer experience leaders! It's time for another #ICMIchat and we want your opinions and expertise. Please join us today at 1pm ET for a one-hour discussion on creating seamless customer experiences. Neal Topf is today's host, and here are the questions we'll cover:

Q1: How do you define customer experience? #ICMIchat
Q2: What does it mean to deliver a seamless customer experience? #ICMIchat

Q3: What prevents businesses from delivering a seamless customer experience? #ICMIchat

Q4: How can the contact center best work with other departments to drive consistency across customer touchpoints? #ICMIchat

Q5: What role should technology play in the customer journey? #ICMIchat

Q6: What are some brands you think do an exceptional job of providing a seamless service experience? #ICMIchat

Q7: What’s one simple change you can make in 2017 to improve the experience for your customers? #ICMIchat

Everyone is welcome, so please spread the word and invite a friend!

Look forward to chatting soon,

Erica Strother Marois
Community Strategist, ICMI
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