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Leading with Authenticity Messages in this topic - RSS

Posts: 88

Posts: 88
Happy Customer Service Week! We hope your celebrations are off to a great start :)

Please plan to join us today at 1pm ET for a special #ICMIchat with guest host Jeremy Watkin. Our topic: how to lead with authenticity.

We encourage you to invite your colleagues and friends!

Here are the questions we'll cover:

Q1: What are the characteristics of an authentic leader?
Q2: How do the best leaders communicate with their team?
Q3: What’s the most challenging aspect of leading a contact center today?
Q4: What’s the most rewarding aspect of leading a contact center today?
Q5: What are some unique activities or strategies you’ve used to keep your team motivated?
Q6: Confession time: What’s one thing you with your employees/coworkers/customers knew about you?
Q7: What leadership development tools or resources can you recommend?

Erica Strother Marois
Community Strategist, ICMI
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