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How to Create a Customer Journey Map Messages in this topic - RSS

Posts: 99

Posts: 99
It's almost time for another #ICMIchat! Patrick Russell (@Patrick_SaaS) is our host tomorrow, and he'll lead a discussion on creating your first journey map.

The conversation kicks off at 1pm mET (Tuesday, September 27th). Please feel free to invite a friend or coworker!

Here are the questions we'll cover:

Q1: What does it mean to map the customer journey? #ICMIchat
Q2: Does your company map the customer journey? Why/why not? #ICMIchat
Q3: What are some of the benefits of mapping the customer journey? #ICMIchat
Q4: What are some challenges of journey mapping? Any advice for overcoming those challenges?
Q5: What are some the keys to effective customer journey mapping? #ICMIchat
Q6: How can the contact center use journey mapping to impact/influence the hiring process? #ICMIchat

Q7: What’s one customer pain point you hope to improve next year? #ICMIchat

Erica Strother Marois
Community Strategist, ICMI
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