ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Measuring & Improving Employee Satisfaction Messages in this topic - RSS

Posts: 99

Posts: 99
Hi, guys!

I'll be your host today as we chat about employee satisfaction metrics. Here's what we'll cover:

Q1: Do you measure and report on employee satisfaction in your center? Why/why not? #ICMIchat
Q2: Which metrics are the best indicator of employee satisfaction? #ICMIchat
Q3: Is there a difference between employee satisfaction and employee engagement? #ICMIchat
Q4: What are the key drivers of employee satisfaction? Employee engagement? #ICMIchat
Q5: What are good questions to ask on an employee satisfaction survey? How often should you survey employees? #ICMIchat
Q6: What are some creative & informal ways to collect employee satisfaction feedback? #ICMIchat
Q7: What’s one simple thing you can do to improve employee satisfaction on your team? #ICMIchat

Please plan to join me at 1pm ET if you can. Bonus points if you bring a friend :)
Chat soon!

Erica Strother Marois
Community Strategist, ICMI
0 link

Powered by Jitbit Forum © 2006-2013 Jitbit Software