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6/21 Questions: Capturing Voice of the Customer Messages in this topic - RSS

Posts: 105

Posts: 105
Hi guys!

Patrick (@Patrick_SaaS) is our host for tomorrow. Our topic: "How to Capture & Act on the Voice of the Customer"
Please join us if you can!
Here are the planned questions:

Q1: How do you define the voice of the customer?
Q2: What are some of the things you seek to learn from the voice of the customer?
Q3: What’s the best way to collect VOC data?
Q4: How do you ensure that VOC data isn’t only collected, but also acted upon?
Q5: What are some ways to measure the ROI of a VOC program?
Q6: How can the contact center involve agents in VOC collection?
Q7: As a customer, what’s one thing you wish companies knew/asked about you?

Chat with you all soon!

Erica Strother Marois
Community Strategist, ICMI
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