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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

6/14 Questions: DNA of a Successful #Cctr Manager Messages in this topic - RSS

Posts: 88

Posts: 88
Hi, guys!

I'm really excited to host this chat today---it's all about leadership.

Here are the questions we'll cover:

Q1: What are the characteristics of a great manager?
Q2: What are the unique qualities needed to manage a successful contact center?
Q3: What are some ways to create clear career paths for contact center agents and supervisors?
Q4: What are some great resources managers can use to further develop their skills?
Q5: What’s the best piece of advice you’d give a new manager?
Q6: Who has inspired you to be a better leader and why?
Q7: What’s your favorite quote about leadership?

Look forward to talking to you soon! :)

Erica Strother Marois
Community Strategist, ICMI
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